A crisis, like Covid-19, can impact how, when, and where you and your employees work. That’s why it’s important to be sure everyone on your team is prepared to work from home — perhaps on a moment’s notice. Map out which jobs and tasks can and can’t be done, even partially, without a physical presence in the office. Then do a thorough audit of the technology that your company uses for remote work. Make sure your employees are comfortable using the various hardware and software. Quickly train people and give them opportunities to practice. You’ll also need a clear communications protocol that should include: everyone’s contact information; which communication channels you’ll use — email, IM, Slack, etc.; how employees are expected to respond to customers; and how and when teams will coordinate and meet. While putting these steps in place, it’s also smart to identify ways to measure how effective remote work is for your team. Once the crisis is over, this data will allow you to reflect on what worked, what didn’t, and why.

This tip adapted from “What’s Your Company’s Emergency Remote-Work Plan?” by Cali Williams Yost

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