Even in dire circumstances, you can still lead with optimism, helping your team and your customers stay resilient amidst uncertainty. The first step is to be a role model. Lip service alone won’t work. Also, keep in mind that a positive outlook is easier to adopt as a group, so help employees foster a sense of connection with each other. This can be as simple as celebrating when a team or department hits a milestone, or starting meetings with each person saying one thing they’re grateful for. Any regular, routine expression of positivity will help. And keep motivation up by demonstrating a clear connection between the positive energy people are putting in and your achievements. It may even influence other teams to adjust their own mindset. Things are hard right now — there’s no doubt about it. But as a leader, you have an opportunity to set the conditions for a collective positive outlook on your team. Take advantage of it.

This tip is adapted from “What Leading with Optimism Really Looks Like,” by Shawn Achor and Michelle Gielan

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