In the world of nonprofits, the journey often begins with a single moment—an unexpected turn that forever alters the trajectory of one’s life. For Karen Olson, founder and CEO Emeritus of Family Promise, that moment came when she reached out to a homeless woman outside Grand Central Station with a simple act of kindness—a ham and cheese sandwich and a heartfelt conversation. That exchange illuminated a path she had never envisioned, leading her from a corporate marketing career to a life dedicated to addressing family homelessness in America.

In this recent conversation with host Julia Patrick, Karen shares how an impulse to connect with a stranger ultimately transformed not only her own life but also the lives of countless families across the country. “I knew at that point I had crossed an invisible line,” she recalls. “I’d always wanted to help people, but I wasn’t sure how. Meeting Millie changed that—I saw her humanity, and it moved me to action.”

That action led to FamilyPromise.org, an organization that now spans nearly 200 affiliates nationwide, providing critical support services, housing solutions, and volunteer-driven assistance to families experiencing homelessness. But as Karen shares, homelessness is often misunderstood. “For many people, homelessness is the man lying on the subway grate or the woman pushing a shopping cart,” she explains. “But actually, 35% of all people experiencing homelessness are members of families—and they are invisible.”

Through Family Promise, Karen has harnessed the power of small acts of kindness, demonstrating how even the simplest gestures—like an early-morning latte given by a volunteer to a struggling mother—can have profound effects. “You never know how people can be moved by small acts of kindness,” she reflects . . . . . “That’s what changes lives.”

Karen’s story serves as both a call to action and a reminder: Change does not require grand gestures—it begins with recognizing another’s humanity, taking that first step, and allowing purpose to unfold.

 

Learn more about Family Promise at familypromise.org and explore Karen Olson’s book, Meant for More, at karenolsonauthor.com.

 

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